Frequently Asked Questions

How do I get to the Showroom?+

Take the SR-826, which is the Palmetto, to NW 25th Street, go West to NW 107th Ave and make a right. Go to 27th street and make a left. Diamonette will be 1/4 of a mile down on your right. For further instructions, please call and speak with a sales associate.

Do you deliver or do I have to pick up the rental equipment?+

Delivery is available, however you must rent a minimum of $150 and there is a delivery charge depending on the distance travelled. Rental equipment may also be picked up at our warehouse for your convenience.

How can I pay for my rental?+

Rental and security deposits may be paid in cash, American Express, Visa, and/or Mastercard. Only companies with an established credit account may be invoiced on a rental contract.

Are the rental and security deposit due before the delivery?+

Yes, both rental and security deposit must be paid in full to confirm reservations. Security deposits are in case there is loss or damaged equipment.

What if I have damaged or missing equipment?+

The lessee is responsible for all equipment from the time of delivery to the time of return. Our insurance policy does not cover equipment that is out on rental. Please make sure that equipment is secure and protected. We charge for any missing or damaged equipment out on contract.

What is the cancellation policy?+

Refunds will be issued only if the reservation is cancelled two days prior to the rental date.

How long may I keep the equipment?+

All rates are for a 24 hour period; however, equipment may be delivered a day before the rental day and picked up a day after. Special rates are available for long term rentals.

Do you set up and knock down the equipment?+

No, the rental rates do not include set-up or knock-down. Tables and chairs should be knocked down and stacked ready for pick up. If this service is desired, please advise your sales associate prior to delivery and a special charge will be added to your quote. Exception: Tents, dance floor and stages do include set-up.

Do I have to wash the equipment before pickup?+

All dinnerware, glassware and flatware must be rinsed free of food and repackaged in their delivery containers. Linens should be free of debris and dried to prevent staining and mildew. Food service equipment must also be free of food and reasonably clean. An additional charge will be applied if items do not meet the above conditions.

How far in advance must I reserve my rental equipment?+

It is recommended to reserve your equipment as soon as possible. Equipment availability varies by the season and day of week.